Returns & Exchanges

At Ninja Kitchen Australia, we want you to be completely satisfied with your purchase; if you change your mind, you can return your unused appliance in its original packaging within 30 days.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via our online portal or phone with your order number and proof of purchase to receive a Return Authorisation (RA) number.

• 2.
  Pack Your Product

  Ensure the item is in its original, undamaged packaging with all accessories and manuals included to qualify for a full refund.

• 3.
  Ship to Ninja

  Affix the provided shipping label or address the package to our Sydney distribution centre, ensuring you use a trackable shipping service.

• 4.
  Refund Processing

  Once our technicians inspect the returned unit, we will process your refund back to your original payment method within 5-7 business days.